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Problem downloading Ancestry trees

Replies: 6

Re: Problem downloading Ancestry trees

Posted: 2 Mar 2014 2:12PM GMT
Classification: Query
Edited: 2 Mar 2014 2:20PM GMT
Not sure why you want the old version, remove it from your machine. Do this AppCleaner (free to download). You can't be "signed on" to ACOM from both programs. You're confusing you're machine.

If you have tree files in the old (FTMM2010) program, you can easily port them into the new version. You do this BEFORE you trash the old version files.

Make sure you're SIGNED-OFF of ACOM in both programs before porting the files from old to new version.

Once the old version is removed, reboot your machine, then open FTM for Mac 3, sign on to your ACOM account and proceed to download the trees.


SubjectAuthorDate Posted
nelsmj 2 Mar 2014 7:11PM GMT 
daciodan 2 Mar 2014 9:12PM GMT 
nelsmj 5 Mar 2014 7:43PM GMT 
daciodan 5 Mar 2014 8:28PM GMT 
nelsmj 6 Mar 2014 5:19PM GMT 
benrymnd 23 Mar 2014 1:58PM GMT 
benrymnd 23 Mar 2014 5:41PM GMT 
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