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Internet Connection Not Available

Replies: 76

Re: Internet Connection Not Available

Posted: 21 Sep 2012 8:06AM GMT
Classification: Query
Edited: 7 Feb 2013 1:13PM GMT
>>Am I understanding it correctly that this problem has been going on for months and it hasn't been fixed? <<

No, you're not understanding.

This thread was started in 2011. The original issue in 2011 had nothing to do with the connection outage that lasted a few days in Jul 2012.

If you've recently updated your OS are just installed the program, run a verify and repair permissions on your machine.

Restart your Mac, when you hear the chime, hold down *command* and *R* until the Apple appears, then wait until the machine boots and a menu appears on your screen, choose *Disk Utility* and run verify permissions, then repair permissions.

See if that doesn't make your issue go away.

I highly recommend turning auto-sync OFF. Manually sync only, and choose the optimal time to sync. Ancestry has known server issues, don't shoot the messenger.

SubjectAuthorDate Posted
Yaeli09 21 Sep 2012 11:01AM GMT 
daciodan 21 Sep 2012 2:06PM GMT 
gathompson56 28 Oct 2012 3:47PM GMT 
Kristin Riche... 3 Dec 2012 10:37PM GMT 
nerysann 8 Jan 2012 9:09AM GMT 
daciodan 8 Jan 2012 2:17PM GMT 
FamilyTreeMak... 16 Jul 2012 8:27PM GMT 
RalphWadlinge... 16 Jul 2012 9:11PM GMT 
William Bradl... 20 Jul 2012 2:02AM GMT 
aliehsh 17 Jul 2012 1:03PM GMT 
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