Hello Mike. Many thanks for getting back to me. After searching on computer looking for answers to the problem I found a company TWR Computing. They sell a lot of discs/programmes/books etc., Amongst a lot of jargon etc., I found 'GENERATIONS DISAPPEARING DATA SYNDROME' It was brilliant. It gave various solutions the one I found solved my problem was Section 1. 14 steps to carry out but basically one has to find a certain software prog that interferes with Generations they quote 'some UK banks' It is a question of finding which prog was the culprit and I have to admit I had to ask my son to do it for me - I didn't understand the troublesome software list. Bingo! I had everything returned which was a huge relief. Hopefully it will last if not have made a copy of your reply and will at least have your back up. I have Windows XP but it mentioned that it will work with any Windows. Thanks Mike. Good luck. Mary. PS Hope all this makes sense to you!